Business Process Management
This highly practical Business Process Management training course which provides the frameworks, skills and tools to work in collaboration with audit professionals, assess and improve the business processes to make them more efficient and competitive.
Suitability - who should attend?
The Business Process Management training course is especially suitable for anyone who wishes to learn how to improve their organisation's performance through the tools and techniques of process improvement. Past attendees include departmental managers and supervisors, change specialists, project managers, business analysts and systems analysts, but it is suitable for anyone.
Aims of the course
This comprehensive course will support the process management in your business if you need to generate greater performance from your business and provide good internal and external customer experience. The course will help you achieve competitive advantage if your competitors able to deliver good quality products or services at a lower cost.
Training Course Content
This training course is designed to cover the following topics
• How to use cause and effect analysis for problem solving and cost-benefit analysis to justify changes
• Recognize the pros and cons of the different options for improving business processes
• Why it is vital to produce a process model of the current business, before designing the future business processes
• The crucial role of stakeholder analysis and produce a stakeholder impact matrix with communication actions
• How to gather process data via document review, observation, protocol analysis, interview and workshops
• How to produce a cross functional "swim lane" diagram to define business activities and responsibilities
• Produce process flows of individual business processes and decompose these to the right level of detail for clarity
• To identify and plan to mitigate the main risks affecting the new business processes
21st April - 2nd May 2014: London
14th - 25th July 2014: Abu Dhabi
27th October - 7th November 2014: London
Two weeks training: £3,850
One week course: £2,200