Maintaining supervisory management skills
Effective management requires a balancing act. You have to deal with difficult people to resolve conflicts, win their cooperation, trust and find ways to energize your employees to give their best effort. Utilizing the practice of emotional intelligence, this seminar will help you develop the right mix of management and communication styles to get the most from your team. You'll be able to transform resistance into support and ensure your people's values and corporate goals are in sync.

Suitability -  who should attend?

Managers and individuals with management responsibilities whose success depends on managing people successfully through clear communication, a cooperative attitude and commitment to shared goals.

Aims of the course

  • Motivate and direct the employees they/you rely on—even when they don’t share the same values
  • Adjust their/your management and personal style to suit the needs of different situations
  • Get more done by using the appropriate delegation techniques for any given situation
  • Resolve conflict more effectively in a wide variety of situations
  • Turn difficult people and poor performers into team players
  • Increase your confidence, leadership skills, personal and professional satisfaction in your job by managing people successfully

Training Course Content
This training course is designed to cover the following headings

  • The Experience of being a manager
  • How to get people to want to do what they’re supposed to do
  • Specific challenges you face when motivating others
  • Values
  • Personal styles
  • Motivation
  • Listening, body language, giving feedback and dealing with difficult people
  • Conflict
  • Delegation
  • Understanding organisational culture and subculture
  • Emotional Intelligence
  • Ethical leadership

27th April - 8th May 2015 / 25th April - 6th May 2016: Abu Dhabi
10th - 21st August 2015 / 8th - 19th August 2016: London
16th - 27th November 2015 / 21st November - 2nd December 2016: Atlanta

Two weeks training: £3,850
One week course: £2,200